Existing Customers FAQs
How do I change my contact details?
How do I change my contact details?
Easy! You can update any of your details by either:
- calling us on 1300 551 044
- emailing us at [email protected]
- faxing us on 02 9299 7852.
How do I update my beneficiaries?
How do I update my beneficiaries?
If you want to add or remove a beneficiary from your insurance plan, please provide all changes in writing, signed and dated. We can accept this via email at [email protected] or fax on 02 9299 7852 or post to GPO BOX 4793 Sydney NSW 2001.
We require the full name and date of birth of the beneficiary, and their relationship to the life insured. In the case of you having more than one beneficiary, the designated benefits for each must add up to 100% of the total benefit.
How do I apply to increase or amend my cover?
How do I apply to increase or amend my cover?
If you would like to change the level of cover on your NobleOak Insurance plan, please send us your written request to:
- decrease your cover – this would not require you to go through any further underwriting.
- Increase your cover – you would be required to complete a new application and go through the full underwriting process.
If you would like to discuss changing the cover on your plan, you can speak to a friendly NobleOak insurance specialist on 1300 551 044.
How Do I Add A Third Party Authority To My Plan?
How Do I Add A Third Party Authority To My Plan?
If you would like to add a third-party authority to your NobleOak Insurance plan, for instance to give your financial adviser or spouse the authority to give instructions to us on your behalf, simply write a signed and dated request to that effect.
We can accept this request via:
- email at [email protected]
- fax on 02 9299 7852
- post to Client Services, NobleOak, GPO BOX 4793 Sydney NSW 2001
How do I cancel my cover?
How do I cancel my cover?
If you decide to cancel your NobleOak insurance cover, please write a signed and dated request to that effect, and include your plan number and reason for cancellation.
We can accept this request via:
- email at [email protected]
- fax on 02 9299 7852
- post to Client Services, NobleOak, GPO BOX 4793 Sydney NSW 2001.
How do I remove indexation from my cover?
How do I remove indexation from my cover?
If you decide you don’t want your cover to be increased with inflation, simply write a signed and dated request to remove indexation from your plan, advising us of your plan number.
We can accept this request via:
- email at [email protected]
- fax on 02 9299 7852
- post to Client Services, NobleOak, GPO BOX 4793 Sydney NSW 2001.
How do I change an Adviser on my account?
How do I change an Adviser on my account?
If you decide you would like to remove your financial adviser from your NobleOak insurance plan, please write a signed and dated request to do so, and include your adviser’s name and your plan number.
We can accept this request via:
- email at [email protected]
- fax on 02 9299 7852
- post to Client Services, NobleOak, GPO BOX 4793 Sydney NSW 2001.
How do I change the ownership of my cover to my SMSF?
How do I change the ownership of my cover to my SMSF?
If you would like your NobleOak insurance plan to be owned by your SMSF, please provide a signed and dated written request to that effect. Please note we will require the full name of your SMSF and new banking details for the nominated SMSF.
We can accept your request to change owners via:
- email at [email protected]
- fax on 02 9299 7852
- post to Client Services, NobleOak, GPO BOX 4793 Sydney NSW 2001.